The program is good and the slides and educational material are fine. The teachers are enthusiastic and the customer service gets back to you if you lodge a complaint.
They resolve technical issues but are hired externally so they do not grasp educational issues.
The main shortcoming is that there are practically no oral exercises, very little oral work provided outside of class. Just a little bit of dialogue (3 minutes, perhaps) occasionally between level 1 and 3, becoming less and less and drying up by level 4. How can one learn a language without a great deal of listening ?
Worthwhile courses should provide listening material outside of classroom work. All they need to do is hire a few natives to record a scenario for each lesson , but it should be one that lasts 10 minutes, not 2.
Reason of review: not nearly enough oral educational material (recorded dialogues, exercises).
Preferred solution: Let the company propose a solution.
I liked: Enthusiastic teachers, Interesting class content, In general good customer service.
I didn't like: Sad lack of recorded oral material.