Eteacher Group
Reviews and Complaints
THANK YOU for this site
Thanks for all the reviews. I followed a link on Facebook, thinking I was interested in learning Hebrew.
After reading probably 30-40 of the posts relating people's experiences with this company, with mostly very unfavorable reviews, I have decided to NOT get involved with this company any further. I was fortunate cause when they called, I put off giving personal information other than email and phone, so they have not, will not, get a dime out of me.
Thanks ever so much for this site! You have saved me a great deal of money because as I understood when they called me at home, the price was somewhere in the neighborhood of $1200 dollars US
Preferred solution: Do bot contact me by phone or email in the future and get offer off my facebook page.
My Greek Teacher
- Well qualified teachers
- Contact
- Hebraic and linguistic programs
- Constant audio problems
- Connrction problems while in class
- Rushing through material
I have never been able to log into a lesson properly
- Manasrah mohammed
- Not be able to conect properly
Preferred solution: Full refund
Good in teaching, very BAD customer service, lying and cheating attitudes...
Resolved: Pressured by e-teacher
I've been allowed to change the course without paying extra. This was 3 phonecalls and two e-mails later.
- Teacher
- Well qualified teachers
- Customer service
- Being put into the wrong learning groups
- Attitude of customer service
Preferred solution: Let the company propose a solution
Resolved: No customer service
I received a call from a very polite consultant we had such a good conversation. A charge was made to my card and I cancelled my order within 3 hours of the call by sending an email to customarecare@***.com which I copied from the terms and conditions noting the spelling of the email address.
I have sent the above to Service@***.com too without results is this just bad service or is this a scam?
To add to the above I logged a ticket on the website too which still is has not been closed. The contact person that I spoke to attached my email to him which was nice of him, however, there is still no response.
Preferred solution: Full refund
Eteacher Group - Customer Care Review
This company is a nightmare!
- Extremely disappointing
- Being put into the wrong learning groups
Eteacher Group - Hebrew Course Review
I signed up for a Modern Hebrew Utopian course after 11 , soliciting phone calls from e-mail teacher, but had to cancel due to work. The nightmare strated when I wanted a refund.
Nobody wasv ever available and when I sent emails, they always said they had to "complete the process." I told them there was nothing to complete but that I wanted my refund. Week later. No refund, nobody had called to complete the process. Called my credit card company and add I have everything documented, they will contact the company.
In the meanwhile, I am waiting for a contact from e teacher.
How disappointing to set such sleazy business practice. AVOID THIS COMPANY!##
Eteacher Group - Biblical Hebrew Course Review
ETeacher complaint resolved successfully
- Efficiency
Scam Alert - Beware!
Avoid this company. They have the worst sales people.
They are extremely pushy and they constantly harass you via phone multiple times per day. I was sick and unable to attend a couple of sessions. They called and tried to sell me a new class by discounting what I had already paid into the current semester. That evening, my card was charged a total of eight times for amounts that I never authorized.
My credit card's fraud department alerted me and closed my account. When I called the next day, they claimed that another department was responsible for the charges. I kept asking for the name of the department, but the only thing the sales rep was concerned about was my normal monthly payments which were declined. Well yes it was declined because my account was closed - thanks to their dishonest billing department.
Finally, after yelling at this guy (which I hated to do but that is the only way that I could get his attention) he provided the name of the department. He told me to call the main number.
I called back and requested this department by name, only to be told that there is no such department. This company is a scam.
These people are awful
Customer service is awful. They are telling me they will sue because I dropped out due to poor customer service.
The teachers are great, but I'm done with them. They don't call me for a week, lie and say they called every day. I can subpoena the phone records for court, honey. These people are 2nd rate amateurs.
Go to a real school. I will use Oregon State for my Hebrew Studies, as this isn't worth the headache. The teachers are wonderful but the customer service people yell at you, over you, and they call constantly trying to sell you additional products.
Its a nightmare. Don't do it.
Preferred solution: Full refund
Agree with all the comments of people who had money stolen and time wasted because of the unethical practices of this company.
Registeration
I registered more six month ago for a course and paid via credit card. I never received the log on information.
so I was never able to access the course I paid for. I spoke to Eteacher Group representatives and was told that the log on was sent to me. They did not give it to me nor emailed to me. Yet I was charged $100 monthly for the course.
They never gave me a local New York number nor a name to reach anyone. Now that I have blocked them from cashing in on my credit card, I promptly received an email with a local number and a name asking me for payment.
- Irresponsible administrative staff
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Someone from Eteacher phoned me within an hour of the post, I was impressed.