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Just cancelled my private on-line lessons with E-teacher. I have never done this before but I wanted to warn any of you who are considering taking Hebrew from them, beware.

They pressure you into buying 50-100 lessons with a special discount. But, note that this is not refundable if you decide to cancel. They send you the contract after you have paid it and they do not tell you the conditions beforehand. I asked them if I could cancel and they said yes, at the time, and told me to just stop the payments.

I made half a payment two weeks ago and then they were gong to take the other half payment in April. After one lesson I wanted to cancel and they told me that they would charge me for all the lessons even if I did not take any more, plus they immediately charged my credit card for the remainder of the lessons before April!! They said I should have read the contract, however, they sent it to my old email address even though I gave them my new address over the phone. After many phone calls I finally did get it after almost a week.

By then, it was too late to cancel (24 hour limit), according to them and that the contract was on their website, which I was never told. I contacted my credit card company to dispute this charge. I never signed anything. So, take warning.

Do not make any payments for anything without reading the fine print first.

The teachers are great with E-teacher, but their sales department is deceptive. Stay away.

Reason of review: Poor customer service.

Monetary Loss: $2160.

Preferred solution: Full refund.

Location: Tel Aviv, Tel Aviv

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